Wking9 is committed to protecting the privacy and personal data of every member. This document explains in detail how we collect, use, store, and safeguard your information in accordance with the highest security standards.
This Privacy Policy ("Policy") describes the privacy practices of wking9 ("Platform", "we", "us") regarding the collection, use, disclosure, and protection of personal information obtained from users ("you", "member") who use the wking9 platform at https://wking9.pro and its associated mobile applications.
Wking9 takes member privacy very seriously. We understand that your trust is our most valuable asset, and we are committed to handling all personal information entrusted to us with the utmost security and transparency. All data collection and usage processes are conducted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection regulations.
By registering an account or using any wking9 service, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact our support team to close your account.
During the registration process, we collect basic information required to open and operate your account securely. This includes your full name, date of birth, email address, phone number, residential address and financial information required for deposit and withdrawal processing.
As a responsible platform that complies with anti-money laundering regulations, wking9 may request identity verification documents from members. These documents may include a copy of your identity card, passport, utility bill as proof of address, and documents related to the payment method used.
We automatically collect data related to how you use the platform, including game history, transaction records, login activity, IP address, device type, operating system and browser information. This data is used to improve the user experience and detect suspicious activity.
When you contact our customer support team via live chat or email, the content of those communications is stored for staff training, service quality improvement, and reference in the event of future disputes.
| Data Category | Information Examples | Requirements |
|---|---|---|
| Personal Identity | Name, date of birth, IC number | Required for registration |
| Contact Information | Email, phone number, address | Required for account |
| Financial Data | Bank account number, transaction records | Required for deposit/withdrawal |
| Technical Data | IP address, device type, browser | Collected automatically during use |
| Activity Data | Game history, betting records | Collected automatically during gameplay |
| Communication | Live chat logs, support emails | Recorded when you contact us |
Wking9 uses collected information solely for lawful, stated purposes. We do not use your data for any other purpose without first obtaining your consent. The primary purposes for which your personal data is used are as follows:
The personal data security of our members is wking9's top priority. We continuously invest in the latest security infrastructure and employ multiple layers of protection to ensure your information is always safe from unauthorized access, loss or misuse.
All data transmitted between your device and wking9 servers is protected using 256-bit SSL (Secure Socket Layer) encryption — the same security standard used by major financial institutions and banks worldwide. Sensitive data stored in our databases is also encrypted using state-of-the-art encryption algorithms.
Access to members' personal data within our organisation is restricted to staff who genuinely require it to perform their duties. All personnel with access to sensitive data are required to undergo thorough background checks and comprehensive data protection training.
Our systems are continuously monitored 24 hours a day, 7 days a week by our cybersecurity team. Any suspicious activity or unauthorized access attempts are detected and addressed immediately by our experienced team.
Wking9 does not sell, rent, or trade member personal information to third parties for marketing or commercial purposes. However, there are limited situations where we may need to share certain information with other parties in order to deliver our services to you.
We share necessary information with trusted service providers such as payment processors, identity verification companies and technical infrastructure providers. All such service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
Wking9 will disclose member personal information to the relevant authorities when required by Malaysian law, court order, or in the course of preventing financial crimes such as fraud and money laundering. Such disclosures are made in accordance with proper legal procedures and cover only the information strictly necessary.
In the event of any merger, acquisition or transfer of business assets, members' personal information may be transferred as part of the relevant business assets. In such cases, members will be notified via an in-platform notification or registered email, and their privacy rights will continue to be protected.
Wking9 uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and analyze general platform usage patterns. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and user experience of the wking9 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data that we hold. wking9 fully respects these rights and provides straightforward mechanisms for you to exercise them.
You have the right to request a copy of the personal data we hold about you within a reasonable timeframe.
You have the right to request correction of any inaccurate or outdated personal data held in our records.
Under certain circumstances, you have the right to request deletion of your personal data from our systems.
You may withdraw consent for consent-based data processing at any time.
You have the right to object to the processing of your data for certain purposes that are not critical to the service.
You have the right to receive your data in a machine-readable format for transfer to another service.
To exercise any of the above rights, please contact the wking9 customer support team via 24/7 live chat or submit a written request to our data protection email. We will process your request within 30 business days from the date of receipt.
Wking9 retains member personal data for as long as the account is active and for the period required after account closure to meet legal obligations, resolve outstanding disputes, and enforce our agreements.
Generally, financial transaction records are retained for a minimum of seven (7) years in accordance with Malaysian anti-money laundering legal requirements. Basic account data is retained for five (5) years after account closure, while customer support communication logs are retained for three (3) years.
Upon expiry of the specified retention period, personal data will be securely deleted using data erasure methods that comply with industry security standards, ensuring the data cannot be recovered by any party.
Wking9 is an online entertainment platform restricted to users aged 18 and above. We do not knowingly collect, store, or process personal data of individuals under 18. Should we discover that we have collected personal data from a minor, we will take immediate steps to delete that data and close the associated account.
Parents and guardians who discover that a child under their care has registered a wking9 account should contact our support team immediately so that appropriate action can be taken.
The wking9 platform may contain links to third-party websites or services in certain contexts. wking9's Privacy Policy does not cover the privacy practices of those websites or services. We recommend that you read the privacy policy of each third-party website or service you visit separately.
Wking9 is not responsible for the content, privacy policies, or practices of any third-party websites or services linked through our platform. Your use of any third-party website or service is at your own risk.
Wking9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or service improvements. The "Updated" date at the top of this document will be revised each time an amendment is made.
For amendments involving material changes to how we use your personal data, we will provide clear notice via in-platform notifications or your registered email at least 14 days before the changes take effect. Your continued use of the wking9 platform after notice is given constitutes your acceptance of the revised policy.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the following channels:
Our team will respond to privacy-related enquiries within 5 business days. For more complex complaints requiring thorough investigation, the full response period is 30 business days in accordance with Malaysia's PDPA provisions.
Every action we take in handling member personal data is guided by six core principles that ensure your privacy is always protected.
All transmitted and stored data is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banks.
Wking9 has never sold and will never sell member personal information to any third party for marketing or commercial purposes.
You may access, amend, or request deletion of your personal data at any time through our support channels, available 24/7.
All data collection and handling processes are carried out in accordance with Malaysia's Personal Data Protection Act 2010 and applicable international regulations.
Our cybersecurity team continuously monitors all systems to detect and neutralise any threats to member data immediately.
We clearly disclose the purpose of every piece of data we collect. No hidden agenda — you have the right to know exactly what we do with your information.
Join thousands of wking9 members already enjoying a safe, trusted online entertainment platform built to the highest privacy standards. Register today and experience the difference.